Return Policy

Har jewelry piece Austenita mein customer ki pasand aur design ke mutabiq custom banaya jata hai. Is liye order place karne se pehle neeche di gayi policy ko zaroor parhein.

Return Aur Refund

Custom-made jewelry hone ki wajah se hum return, refund ya exchange offer nahi karte.

Return ya refund in suraton mein available nahi hoga:

Agar aap ka irada badal jaye.
Agar order place karte waqt ghalat design ya color select ho.
Agar product pasand na aaye.

Agar Ghalat Ya Damage Product Mile

Agar delivery ke waqt product damage ho ya ghalti se koi aur item receive ho, to delivery ke 48 ghanton ke andar WhatsApp par hum se rabta karein.

Meherbani kar ke:

Order details share karein.
Product ki clear photos ya video bhejein.
Agar zaroorat ho to packaging ki photo bhi share karein.

Hamari team case review karke munasib solution provide karegi.

Replacement Warranty

Austenita kisi bhi product par replacement warranty provide nahi karta.

Is liye order confirm karne se pehle design, color aur tamam details ko achi tarah check kar lein.

Order Cancel Karna

Order sirf us surat mein cancel ho sakta hai jab production shuru na hui ho. Production shuru hone ke baad cancellation mumkin nahi hogi.

Delivery

Delivery ka time estimate hota hai. Courier service, holidays ya kisi ghair mamooli surat-e-haal ki wajah se thori dair ho sakti hai.

Hum Se Rabta Karein

Agar order ya policy ke hawale se koi sawal ho, to WhatsApp par hum se contact karein.